Contact Us

Got a question about one of our reviews, spotted something that needs updating, or just want to tell us how a New York casino site treated you? This is the page for that. We read every message that comes through and use reader feedback to keep our comparisons of New York Online Casinos sites accurate and current.

How to Reach Us

The quickest way to contact us is by email at [email protected]. We aim to reply within a couple of business days, though it can take a little longer during busy periods.

Before you write in, it's worth checking whether your question is already answered elsewhere on the site:

• Questions about bonus terms, wagering requirements or how our editorial ratings are put together are covered across our individual casino reviews.
• If you're concerned about your own gambling habits or want information on self-exclusion and deposit limits, our Responsible Gambling page has practical tools and helpline details.
• For the legal basis of how we operate, our disclosures, and how we handle affiliate relationships, see our Terms and Conditions.
• To learn more about who writes and fact-checks this site, visit our About Us page.

What We Can and Can't Help With

We're an independent review and comparison site — we're not a casino operator, and we don't process deposits, withdrawals or account issues. If you're having a dispute with a specific site, such as a delayed payout or an account verification problem, that has to be raised directly with that operator's own customer support team, since we have no access to player accounts or transaction records.

What we can help with:

• Corrections — if a bonus offer, wagering requirement, or piece of licensing information on this site looks out of date, tell us and we'll look into it.
• General questions about how we compare operators on game variety, banking, payout speed and mobile play.
• Feedback on your own experience with a site we've reviewed, whether positive or negative.
• Media or partnership enquiries related to the site itself.

A Note on Commercial Relationships

Some of the sites listed on New York Online Casinos may pay us a commission if a reader signs up through a link on this site. This never determines how a site is ranked or reviewed — our ratings reflect the same criteria (game library, banking, payout speed, licensing and support) regardless of any commercial arrangement, and we say so clearly wherever offers appear.

Before You Get in Touch — Eligibility Reminder

New York Online Casinos is intended for readers aged 21 and over. New York currently permits regulated online sports betting, but online casino games are not licensed for real-money play within the state. If you contact us asking whether a specific site is legal to use from New York, we'll answer honestly based on publicly available licensing information rather than guess.

If gambling has stopped being fun or is causing problems for you or someone close to you, help is available around the clock: call the 1-800-GAMBLER national helpline or New York's HOPEline at 1-877-8-HOPENY. Our Responsible Gambling page has more resources, including how to set deposit limits or self-exclude.

Response Times and What to Include

To help us answer faster, include the name of the casino or page you're writing about, a short description of the issue, and any relevant screenshots if you have them. We read messages in the order they arrive and don't offer live chat or phone support directly — email remains the most reliable way to reach our editorial team.